Open Information Policy

Want to know the nuts and bolts of how Toybox works? Need to know Toybox’s policy on Child Protection? Interested in how we choose and evaluate the work of our partners? Find out all you need, plus all you want to know about Toybox in our Open Information Policy.

We believe the people and organisations with whose support we rely on have the right to know and understand how Toybox works and makes its decisions. We want all those who generously support Toybox and make our work to change the lives of street children a possibility, to know how effective we are and the impact we are having. We also share this information with those we seek to serve across the world through our work, as well as our international partners.

Toybox is committed to being transparent in all aspects of its work as well as remaining accountable to all key stakeholders, particularly the street children, their families and communities. We encourage our partners to make relevant and requested information available to those communities within which they work. The ultimate foundation of Toybox’s Open Information Policy is that transparency is best practice, not only for Toybox as we strive to improve and increase our impact but also for all of those people interested to know more about us.

Nevertheless, there are certain types of information we will not disclose because they are confidential. For example:

• The names and contact details of our donors, supporters, project participants, partners, volunteers and staff
• Legal matters or issues under negotiation
• Information which is concerned entirely with internal operations and administration
• Information which would compromise our ability to fundraise
• Details which could threaten the children and families we work with or our partners’ staff or our own staff in the UK

As well as information that is permanently unavailable, some information will also be embargoed. This will be for one of the following reasons: - Information is requested that is due to change significantly, where it makes more sense to withhold publication until the updated and/or confirmed information is available. For example, most financial information is subject to change until the accounts for the period have been closed and audited. - Requested information threatens a specific objective that is currently being worked towards. In these cases it might be decided that the information should not be made available until that work has progressed further.

If we do have to withhold information for any reasons we will explain our decision.

We are keen to keep an eye on the use of our resources and ensure we are working within our capacity to respond to requests. Therefore we retain the right to decide how much or how little we are able to say in responding to enquiries. That said, please do let us know what you are interested to hear. Below you will find the full list of information available to you, either by downloading from the website or by requesting by emailing: [email protected].

Toybox: The Basics

Governance

Organisational policies

Strategy

Finances and performance

Coalitions and affiliations Toybox belongs to